1. Introduction
Rooted Flame Holistic ("we," "us," or "our"), operated as a Georgia-based LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
Personal identification information (name, email address, phone number)
Health information you voluntarily provide during consultations or intake forms
Hair sample submissions for HTMA testing
Payment information processed securely through Stripe
Website usage data collected through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
Provide holistic health coaching, HTMA testing, and nutritional services
Communicate with you regarding your program, results, and appointments
Process payments securely through Stripe
Send you relevant health information, tips, or updates (with your consent)
Improve our website and services
4. Health Information
Any health-related information you share with us is used solely for the purpose of providing you with personalized holistic health support. Rooted Flame Holistic is not a medical practice and does not provide medical diagnoses or treatment. All health information is kept strictly confidential and is never sold or shared with third parties without your explicit consent, except as required by law.
5. SMS Communications
By providing your phone number and consenting to SMS communications, you agree to receive text messages from Rooted Flame Holistic regarding your appointments, program updates, and client support. Message and data rates may apply.
We do not share, sell, rent, or trade your phone number or SMS consent information with third parties for marketing purposes.
You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP. Opting out will not affect your ability to receive services from Rooted Flame Holistic.
6. Payment Information
All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store your credit card information on our servers. Please review Stripe's privacy policy at stripe.com/privacy for more information on how they handle your data.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.
8. Third-Party Services
We may use third-party platforms including GoHighLevel (CRM and website), Stripe (payments), and email marketing tools. These platforms have their own privacy policies, and we encourage you to review them.
9. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
10. Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your personal information
Opt out of marketing communications at any time
To exercise any of these rights, please contact us at the information provided below.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Rooted Flame Holistic
Georgia, USA
Email:[email protected]
Website: rootedflameholistic.com